01 Introduction

Al Maha Ceramics SAOG respects your privacy and aims to handle personal information responsibly. In this policy, “personal information” means information that identifies or can reasonably be linked to an individual, as defined under applicable law.

By using our website, you acknowledge this policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately.

02 Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information you provide

• Name, company name, and job title.
• Email address, telephone number, and other contact details.
• Information included in product enquiries, contact forms, feedback, or other messages.
• Information you choose to provide when submitting a job application or business enquiry.

Technical and usage information

When you access the website, our hosting provider or website tools may process technical information such as IP address, browser type, device information, requested pages, referral information, timestamps, and server logs. The exact information collected depends on our configuration and service providers.

Cookies and similar technologies

Our website or integrated services may use cookies and similar technologies to support essential functionality, remember preferences, measure website performance, or provide other features. Please see the Cookies & Analytics section below.

03 How We Use Information

Depending on the nature of your interaction and applicable law, information may be used to:

• Respond to product enquiries, requests, and messages.
• Provide information about our products, catalogues, and services that you request.
• Communicate with customers, business partners, suppliers, and other contacts.
• Review employment applications and related recruitment communications.
• Operate, maintain, troubleshoot, and improve our website.
• Protect our systems, detect misuse, and help prevent fraudulent or harmful activity.
• Meet applicable legal, regulatory, recordkeeping, and compliance requirements.
• Send marketing communications where permitted and, where required, with your consent.

We aim to use personal information only for relevant purposes and in accordance with applicable requirements.

04 Cookies & Analytics

Cookies are small files stored on your device by websites. Depending on the website configuration, cookies and similar technologies may be used to keep the website functioning, remember preferences, understand website usage, or support embedded third-party features.

Types of cookies

• Essential cookies: May support core website functions, security, and navigation.
• Preference cookies: May remember settings or preferences.
• Analytics cookies: May help measure visits, page performance, and visitor interactions when enabled.
• Third-party cookies: May be set by embedded services or external tools used on the website.

The categories actually used depend on our current website configuration. Where required, non-essential cookies will be used only after the appropriate consent has been obtained.

You may be able to manage or delete cookies through your browser settings. Blocking certain cookies may affect some website features.

05 Information Sharing

We do not describe every possible recipient here because the services integrated with the website may change. Where necessary and permitted by applicable law, information may be shared with:

• Website hosting, maintenance, security, and technical support providers.
• Service providers that help operate contact forms, email communications, analytics, or other website features.
• Authorized personnel who need the information to handle your enquiry or request.
• Professional advisers, auditors, regulators, courts, or public authorities where legally required or permitted.
• Relevant parties in connection with a business reorganisation or transaction, subject to applicable legal safeguards.

We do not intend to sell personal information as part of ordinary website operations. Any disclosure will be subject to applicable law and the circumstances of the relevant processing activity.

06 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, protecting our systems, and meeting applicable legal obligations.

Retention periods vary according to the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we aim to delete it or securely dispose of it, subject to lawful retention requirements and technical limitations.

07 Data Security

We aim to use reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive personal or confidential information through general website forms unless the relevant channel is specifically intended for that purpose.

08 International Data Transfers

Website hosting providers, technical service providers, or other recipients may process information in countries other than the country in which it was collected. Where personal information is transferred internationally, we aim to apply the safeguards required by applicable law.

The actual locations and transfer arrangements depend on the providers and services used by the website.

09 Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of certain information.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of information where a right to data portability applies.
• Opt out of marketing communications using the instructions provided in those communications, where available.

These rights are not absolute and may be subject to legal exceptions. To submit a request, contact us using the details below. We may need to verify your identity before processing the request.

10 Third-Party Websites & Services

Our website may include links to external websites, social media platforms, videos, maps, or other embedded services. Those services may collect information under their own privacy policies and terms.

We do not control the privacy practices of external websites. We encourage you to review their policies before providing personal information or interacting with their services.

11 Children's Privacy

This website is intended for general business and product information and is not specifically directed at children. We do not knowingly seek to collect children's personal information through the website where such collection is not appropriate or permitted.

If you believe a child has submitted personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.

12 Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, processing practices, or legal requirements change. The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically so you can stay informed about how information is handled. Where required by law, we will provide additional notice or seek consent for material changes.

13 Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact Al Maha Ceramics SAOG through the official contact channels provided on our website.